Cleanlinks Services You just relax while we clean
   
 

arrowFrequently Asked Questions

Cleaning FAQs

  1. What kind of services do you provide?
  2. How do you vet the cleaners?
  3. How do you ensure reliability and honesty?
  4. Can I specify the day the cleaner comes?
  5. Who pays the cleaner, you or I?
  6. What happens if the cleaner lets us down?
  7. Do you have insurance?
  8. How long will it take you to find me a cleaner?
  9. Can I have a cleaner once a month?
  10. Will I have the same cleaner every week?
  11. Do you provide transport for the cleaners?
  12. What sort of jobs are the cleaners prepared to do?
  13. Will the cleaner come in for an hour a day?
  14. Will your company be able to provide a cleaner if I move to a different area?
  15. I want to go ahead. What happens next?

Babysitting FAQs
  1. Can I have the same babysitter each time I book?
  2. Can Cleanlinks provide care for my children during the day?
  3. Do I have to pay for the babysitter's travelling time?
  4. How do you check the child carers' references?
  5. What kind of professional childcare experience will they have?
  6. Why is there a minimum booking of three hours?
  7. Why do you charge both membership and booking fees?
  8. Are all babysitters police checked?
  9. Is there a maximum number of children per babysitting?
  10. Can I meet the babysitter beforehand?
  11. Can you provide care for my child who has special needs?
  12. How much notice do you need if I want to book a babysitter?
  13. What time does the service start and will sitters stay after midnight?

Other Useful Information and Links

  1. The taxi company we always use in North London

  2. The Best Software and Web Design Company we know

  3. The best way to get rid of your second hand clothing and items is, of course, to offer them to your cleaner, but we also enjoy selling things on Ebay


Cleaning

  1. What kind of services do you provide?

    We provide comprehensive cleaning services, at times to suit you, as often as you like and to your specifications.

    As well as general cleaning we offer:
    • Ironing
    • Spring Cleaning
    • Commercial Cleaning

    In addition to private and residential properties, we clean restaurants, churches, offices, film studios, office buildings, and clean for property management companies, and estate agents.


  2. How do you vet the cleaners?

    Cleanlinks vets prospective applicants in the following areas:
    • Immigration status
    • Proof of identity and home address
    • Past work history and references
    • General personality suitability
    • Initial test and induction course on common cleaning tasks

    Please also see our page about vetting.


  3. How do you ensure reliability and honesty?

    At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that the cleaners operate in a reliable and honest manner.

    We also check the references that are provided to ensure that the cleaners have a proven employment record. We do not introduce cleaners who cannot provide us with satisfactory references.

    For further reassurance, please see our testimonials.


  4. Can I specify the day the cleaner comes?

    Yes, in most cases it is possible to specify the day that your cleaner comes.

    Cleanlinks makes every effort to meet the requirements of prospective clients.


  5. Who pays the cleaner, you or I?

    Cleanlinks handles all elements of payment with the cleaner. You simply agree an amount with us, payable monthly by standing order, and we take care of the rest.

    Click here to download a standing order form.


  6. What happens if the cleaner lets us down?

    Cleanlinks considers every client to be valuable. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied. Occasionally, events may occur which are beyond our control and we may have to substitute your cleaner, temporarily or permanently.

    Please call us as soon as possible if you are dissatisfied, and we will do our utmost to ensure the mistake is rectified and never repeated.


  7. Do you have insurance?

    The cleaners have full public liability insurance which protects clients' homes against accidental damage.


  8. How long will it take you to find me a cleaner?

    Cleanlinks endeavours to meet all requests as soon as possible, and we aim to respond to all queries within 24 hours.

    Time, location and workload all influence the ability to supply a cleaner but in most cases we will have someone available within 24 hours.


  9. Can I have a cleaner once a month?

    No. Our policy is two hours per week as a minimum for regular cleaning. This is to ensure that travel and other expenses remain in proportion to the cleaners' wages.


  10. Will I have the same cleaner every week?

    Yes.

    We understand that it is preferable to have the same cleaner every week and under normal circumstances this will be the case.


  11. Do you provide transport for the cleaners?

    No. The cleaners use their own or public transport to meet appointments.


  12. What sort of jobs are the cleaners prepared to do?

    The cleaners will do most types of cleaning, including:
    • Vacuuming
    • Polishing
    • Dusting
    • Cleaning kitchens and bathrooms
    • Ironing
    • Tidying
    • Mopping
    • Shopping

    If you have a specific requirement, please email or call the office so we can discuss it with you in detail.


  13. Will the cleaner come in for an hour a day?

    No.

    Our policy is a minimum of two hours per visit. This is to ensure that travel and other expenses remain in proportion to the cleaners' wages.


  14. Will your company be able to provide a cleaner if I move to a different area?

    Yes, as long as you are within the M25 area.

    For areas outside the peripheral, please contact our office.


  15. I want to go ahead. What happens next?

    Either call us on 020 8207 5959 or email your requirements using our contact form.

    We will contact you within 24 hours to discuss requirements.

Babysitting

  1. Can I have the same babysitter each time I book?

    Wherever possible your bookings will first be offered to babysitters you have met before. However, it may not always be possible to supply the same babysitter on every occasion because many of our babysitters have commitments to their own families. We will always endeavour to find you an experienced and reliable babysitter.


  2. Can Cleanlinks provide care for my children during the day?

    Yes we can.


  3. Do I have to pay for the babysitter's travelling time?

    No, although we do recommend that you pay them for a minimum of four hours per day.


  4. How do you check the child carers' references?

    All babysitters in our database are experienced and capable individuals from childcare professions. Each applicant is vetted in a three stage process including a face to face interview. While we hold written references for all our child carers we also take up verbal references with previous childcare employers. This allows us to gain a fuller understanding of a child carer's character and past employment.


  5. What kind of professional childcare experience will they have?

    All babysitters have experience in professional childcare employment. Most have worked as qualified nannies, nursery nurses in playgroups and daycare centres or as registered childminders.


  6. Why is there a minimum booking of three hours?

    In order to ensure that babysitters are paid a fair amount. We have to ensure that childcarers are willing to give up their evening to look after your children. In our experience the combination of the hourly rate and the minimum booking of 3 hours provides the balance required to ensure our professional childcarers are prepared to attend your bookings.


  7. Why do you charge both membership and booking fees?

    The simple answer is that it's the fairest way of charging families for the service provided. Some families use our service every week, others may only call on us 4 or 5 times a year. Your membership covers the fixed cost of attracting, interviewing and reference checking sufficient childcarers to provide a reliable service in your locality. Our booking fees cover the variable cost of scheduling a babysitter for you when required.


  8. Are all babysitters police checked?

    Yes. All of our babysitters have experience working as a Registered Childminder and would have been cleared through the CRB as part of their OFSTED registration.


  9. Is there a maximum number of children per babysitting?

    There are limits as to what we consider safe. Normally if there are more than 2 children under three years old, or more than 5 children in total, a second babysitter is required. Please remember that membership is for the care of the children of one family per membership. A separate membership is required for each family whose children are present. However, a second babysitter is only necessary when the above guide numbers are exceeded.


  10. Can I meet the babysitter beforehand?


    Our sitters have been carefully selected and have experience working in the childcare professions. They have chosen to work with children because they enjoy it - you'll find they are quick to put you and your family at ease. It is usually not practical to meet a sitter before you need her to babysit as she may not be available when you do need a babysitter. Therefore, we suggest that on your first sitting you arrange for the babysitter to arrive 30 minutes before you leave. You can then introduce her to your family and be in a position to see how well she copes with your children. If the children are ready for bed she could read them a story or if they are older you could start a game together. Our experience is that when you introduce your babysitter in this way children soon feel comfortable.

    If you are nervous about leaving your child for the first time, why not make your first evening out very local and arrive home early?


  11. Can you provide care for my child who has special needs?

    Unfortunately not.


  12. How much notice do you need if I want to book a babysitter?

    Simply, the more notice you give us the better! This will increase your chance of booking your preferred babysitter before someone else.


  13. What time does the service start and will sitters stay after midnight?

    Most of our babysitters have commitments to their own families so they are usually available to babysit for you from 6pm. It is often possible to arrange babysitting to start earlier if we are able to give the babysitter a few days' notice. Most babysitters are prepared to sit until close to midnight or occasionally even later.


Links

  1. Our favourite taxi company

    Whenever we need to use a taxi company, we turn to MottoLines. They are brilliant, totally reliable and have such impressive IT systems that we can track our taxi when it is coming to fetch us, book online and a whole other host of good things.   They are great, we recommend them highly. www.mottolinesworldwide.com                                                                                                                                                                      .


  2. Complementary Solutions is a brilliant application and web design company - if it has anything to do with software, they can help.

    Complementary Solutions built our internal applications and created our website. If you are looking for any help with software, from home support in South West London to business applications, assistance with CRM configuration, application design or anything on a computer, they are very responsive, flexible and affordable. You can call them on 0208 8746655.